Frequently Asked Questions

This might be due to incorrect login details i.e. because of incorrect Agent Code/User Name/ Password. If you are facing this problem, please contact your sales representative or our nearest office immediately. For more details please contact us

If you forget your password, you need to click on Forgot Password option on the home screen and retrieve your password. Password will be send to your mail immediately.

Different hotels have different children policies. You can get child policy information in the hotel details. However, in most of the cases, children aged between 2 to 12 years can stay free of charge with their parents using existing beds. No free extra bed (or rollaway) and no meal is provided to a child in normal cases. The child’s breakfast is normally 50% of the adult’s breakfast rate. However, this differs from hotel to hotel within different countries.

System will ask you for guest name and other details, and our sales person who is in-charge of your account will contact you with confirmation on the same day

Single rooms are for one person. Twin rooms are for 2 persons (regardless if adult or child). Triple rooms are for 3 persons (regardless if adult or child).

Ideal timings are as below. However the times do vary from hotel to hotel and from Country to Country as every hotel has their own timings/policy to follow
  • Check in time: 14.00 hours (or later in some hotels)
  • Check out time: 12.00 hours.

There is no charge for using our service. It is absolutely free.

It is mandatory to put nationality as some hotels have special restrictions and rates for certain nationalities. Therefore, it prevents the customers from facing any trouble at the hotel when checking in.

No. You must be a registered agent in order to make bookings.

The reservation should be made under the name of the person who will check-in and stay at the hotel. If you book multiple rooms, you should use a different name for each room.

We provide email notifications for each step you performed during the booking process which includes Confirmation, Voucher, Invoice and Cancellation. A Booking Confirmation email will be sent to your registered email address once the booking is confirmed.

You can make payment to our Indian Bank account, Malaysia, Singapore, Thailand, Bali Bank accounts through Tele Graphic transfer.

You may also choose to make payment through credit cards.

All the rates displayed on our site are inclusive of applicable taxes and service charges other than the payment gateway charges.